Self-serve firstFast paths to humansStatus-aware

Support

Choose the fastest path to help. Start with quick answers, then reach us with the right context.

Pick the path that matches your urgency and plan.

Free

Best effort

Email only.

Professional

< 1 business day

Email priority.

Business

Same business day

Email + call on request.

Enterprise (request)

Contracted SLA

Email + call + shared channel.

Hard caps, upgrades, and invoices.

Plans use hard limits (no overages). Add usage upgrades or top up wallet (Free) as needed.

Invites, roles, SSO/SCIM requests.

Check invites, resend, and confirm email. Role changes require admin. SSO/SCIM available for enterprise—email sales.

Switching from incumbents.

Follow the migration guide for staged cutovers, mapping tips, and what auto-imports. Request assisted migration via email.

Current state and history.

Check /status for live uptime and past incidents. Subscribe (RSS/email/webhook coming soon). Report with workspace, time, and impact.

Try these before opening a ticket.

Cannot log in or verify email: retry with another browser/private tab; check spam; request reset.

Invite not received: confirm domain spelling; resend invite; check spam and allowlist lumioh.com.

Hitting limits: review plan caps, add usage upgrades, or trim unused workspaces.

Billing update failed: confirm card/ZIP; retry in 10 minutes; or email billing@lumioh.com.

Domain verification: ensure DNS has propagated; use TXT record; re-check in 15 minutes.

Faster responses when you include details.

Include: workspace name/ID, app (Tasks, Console, Vault, etc.), steps to reproduce, expected vs actual, timestamps/timezone, and links/screenshots.

Need security documents or DPAs? Email security@lumioh.com or privacy@lumioh.com.